Water Line repairs taking longer

CHARLOTTE – Charlotte-Mecklenburg Utilities officials say that fewer work crews are making pipe repairs a lengthy process.

The utility has a backlog of more than 500 needed repairs.

Two factors are exacerbating the backlog, officials said in a news release. First, cold weather always increases the number of breaks, and this winter has been very cold. Second, budget limitations over the last several years have forced significant staff reductions.

The utility has reduced its workforce from 31 to 13 repair crews, due to more than two years of hiring freezes and the employee attrition that has taken place during that time. Utility officials recently hired private contractors to assist in reducing the repair backlog.

Repairs that are causing property damage, water outages or traffic problems are repaired first. Smaller leaks may take more than 12 weeks to be repaired.

If you see or suspect a water leak or sewer spill, call 311 or 704-336-7600. Utilities will dispatch a service technician to evaluate the problem as soon as possible. If a leak exists on a public water pipe, then a work order will be created and a crew dispatched as soon as possible.

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