CaroMont Health announces expansion plans

GASTONIA – CaroMont Health announced several projects and partnerships being implemented in Emergency Medicine at CaroMont Regional Medical Center.
The goal of this effort is to enhance emergency medicine offerings in the county and continue to improve patient experiences.
Emergency services play a pivotal role in a healthcare system and the increasing demand for these services is seen in emergency departments across the country.
CaroMont Health treats an average of 100,000 patients each year making it one of the busiest emergency departments in North Carolina.
This high patient volume places it in the “Mega ED” category – only 5 percent of emergency departments in the country see this annual high patient volume.
Despite this trend, CaroMont Regional continues to be well below national medians for wait times.
“We are known across the country for providing exceptional care, and our ED services must refl ect that standard,” said Doug Luckett, president and CEO at CaroMont Health. “Our ED is a major entry point for patients, so it is critical that we provide an excellent experience every time.”
With this in mind, CaroMont Health is working to create opportunities for improvement through several projects.


CaroMont has begun a major renovation and expansion project for the Emergency Department at CaroMont Regional Medical Center.
The $16.5 million project will add more than 10,000 square feet of space to the existing department, including a larger waiting room and intake area for patients and four private triage rooms.
Imaging will be relocated to better facilitate basic radiology procedures directly from triage. A dedicated pediatric unit will offer separate waiting, triage and treatment rooms.
The project will take place in multiple phases over the next 18 to 24 months.
To minimize interruption during the renovation, the main patient waiting area and entrance will be relocated to the opposite side of the ED. The patient waiting room will transition to what is currently overfl ow
seating and traffic patterns for patients, and ambulances will be shifted, with traffic entering from Entrance B (Veterans Drive) beginning Aug. 22. During this time, additional services will be provided to patients
and visitors, including security-monitored parking and valet services.
“This expansion project is important for the residents of our community,” said Doug Luckett, president and CEO at CaroMont Health. “Our last renovation of the Emergency Department was about 15 years ago and was designed to service 60,000 patients a year. We’ve made good use of that space, but we’re ready to expand our footprint and services to ensure
we continue to provide excellent care well into the future.”

Emergency medicine partnership
CaroMont Health recently began a partnership with ApolloMD, a physician-owned practice that provides emergency medicine physician staffing.
ApolloMD’s leadership works closely with partner hospitals to improve patient care within the department by decreasing wait times while improving patient satisfaction and clinical quality.
The collaboration between CaroMont’s ED staff and ApolloMD has made for a very smooth transition, and patients are already seeing results. Since ApolloMD began work at CaroMont on July 1, the typical wait time in the ED has decreased by 20 percent.
“We are dedicated to providing the highest quality Emergency Medicine services and committed to working collaboratively across specialty lines to better serve Gaston County,” said Dr. Yogin Patel, president for ApolloMD Region IV.

Construction of medical center
In January 2015, CaroMont Health will
open CaroMont Regional Medical Center – Mount Holly, a freestanding ED located across from Mount Holly’s city offices.
The goal of the new center is to offer more than 20,000 residents in the northeastern part of the county more convenient access to emergency care and to alleviate some of the volume at the ED at CaroMont Regional.
The 38,000-square-foot center is designed using an innovative “no wait” model for patient care delivery. Upon entering, patients are immediately taken back for triage and initial assessment into one of the six Rapid Medical Evaluation rooms, where they are seen by a physician/nurse
team. The ED has 12 exam rooms and two resuscitation/trauma rooms. Also included is a diagnostic imaging suite (CT, X-Ray, Ultrasound) and laboratory.
“Once again, we are able to build, expand and grow in our own backyard with our community encouraging us,” Luckett said. “We are pleased to offer this level of service to Gaston County.”

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